Refund policy

RETURNS 

Last updated: 08/03/2024.

ALL ONLINE IN-STORE PURCHASES ARE FINAL SALE.

ALL ITEMS SOLD WITH A DISCOUNT OR PROMO CODE ARE FINAL SALE

Only full-priced clothing and footwear purchased online are eligible for a full refund.

ONLINE ORDERS

RETYCHE only accepts returns on full-priced clothing and footwear for a full refund minus the initial shipping cost within 48 hours of a delivery of an online order (as proven by delivery tracking number). To request a return, please contact orders@retyche.com.

HOW TO RETURN

To be eligible for return, items must be in the same condition as originally described on the product page with all accessories included (ex: dustbag, box, etc...) The item must not have been worn, or show any signs of use. The item must not have been purchased with a discount or promotional code.

You are responsible for the return shipping expense and the package must be sent with a valid tracking number and signature. We also recommend insuring your shipment for the appropriate amount.Knockoff Luxury is not responsible for lost, damaged or stolen packages that may occur during the delivery process. To return an item directly to the store, you must contact orders@retyche.com beforehand.

RETYCHE IS NOT RESPONSIBLE FOR ANY LOSS, THEFT, OR DAMAGE OF YOUR RETURNS WHILE THEY ARE IN TRANSIT UNTIL THE MOMENT THEY ARE RECEIVED AND INSPECTED BYKnockoff Luxury (AND WE CONFIRM THE ITEM(S) ARE ACCOUNTED FOR AND IN ORIGINAL CONDITION).

REFUND VS. STORE CREDIT

You will be given the option of a store credit or a full refund.

REFUND

You will be issued a refund for the original amount and any tax paid in the original payment method. The refund will not include any original shipping charges. Refunds will only be issued once we have received the item. Please allow up to 3 business days from the time the item is received  for the refund to be issued. The refund will appear on your billing statement 10 business days after the date of refund – however this may vary depending on your credit card company or bank.

STORE CREDIT

You will be issued a store credit for the original amount and any tax paid. You can use your store credit to purchase other products on the website or in-store after it has been issued. Your store credit will never expire.  The store credit will not include any original shipping charges.

FINAL SALE

All in-store AND online purchases are FINAL SALE

All items sold with a discount or promotional code are FINAL SALE

All layaway items are final sale

All jewelry items are FINAL SALE due to hygienic reasons 

RETYCHE’s return policy does not apply to items sold with a discount or promo code as they are FINAL SALE

DISCOUNT CODES CANNOT BE COMBINED.

Only full-priced clothing and footwear purchased online are eligible for a full refund.

ORDER CANCELATION

RETYCHE accepts cancellation requests within two hours of receiving your order confirmation.

Please email: info@retyche.com


Last updated: 08/03/2024.